Maxicare: How to Reach Customer Support

As a health benefit consultant, I’ve noticed that many Maxicare members ask about their coverage, benefits, and Letter of Authorization (LOA) approvals. Fortunately, Maxicare offers multiple customer support channels to assist members efficiently.

Ways to Contact Maxicare

Maxicare provides several ways for members to reach their customer support team:

Email Support – For non-urgent concerns or documentation requests, you can email customercare@maxicare.com.ph.

• Chat Support – Available on the Maxicare website via the chat icon for quick inquiries.

• 24/7 Hotline – Members can call anytime for real-time assistance.

Calling the Maxicare Hotline

Hotlines: (02) 8582 1900, (02) 7798 7777

When you call the Maxicare hotline, you’ll first hear a voice recording guiding you to the appropriate department. Similar to calling a bank, you’ll need to press specific numbers based on your concern.

Initial Steps When Calling

1. You’ll be informed about Maxicare’s Data Privacy Agreement. If you agree, stay on the line; if not, hang up.

2. You’ll be given several options:

• Press 1 – For Members

• Press 2 – For Hospital and Clinic Staff

• Press 3 – For Healthcare Products

• Press 4 – For Prepaid LOA Approval and Inquiries

If You’re a Maxicare Member (Press 1)

• You’ll be asked to enter your 16-digit card number, then press # to confirm.

• If you don’t have your card, press * to proceed.

• Next, choose the specific service you need (as I write this, options might change):

1. Animal Bite Concerns

2. Teleconsultation

3. Emergency LOA

4. Outpatient LOA

5. Dental LOA

6. Confinement

7. Benefit Inquiry & Other Services

For general service inquiries, press 7 and wait for an agent.

Other Dedicated Maxicare Hotlines

• Teleconsultation: (02) 8582-1980, 09190588933 or visit for provincial lines https://www.maxicare.com.ph/get-care/teleconsult/

• Animal Bite Concerns: (02) 7798-7704

• Primary Care Clinics: (02) 7798-7739

Maxicare’s multi-channel support ensures that members can easily access the information and services they need, whether through email, chat, or direct calls. If you’re a Maxicare member, knowing how to navigate their hotline can save you time and effort when seeking assistance. Disclaimer:

The information above is based on what I’ve learned as a Maxicare agent, but it may have been updated and could change over time. To ensure you have the most current details, it’s always best to check with a Maxicare agent. I hope this guide helps! If you have any questions or want to explore your options, feel free to fill out the form below. I’d be happy to assist you.

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